(07) 4430 9300: TSV

Contact Us in Townsville!
(07) 4031 9651: CNS

Contact Us in Cairns!

Recovery Coaching

Recovery Coaching (or psychosocial recovery coaching) is a new service provided by NDIS, designed to help support individuals with a psychosocial disability to take more control over their lives and to help better manage the complex challenges of day-to-day living.

abbaCare’s Recovery coaches are here to help support individuals with psychosocial disability to recognise, reflect and take responsibility of their own recovery.

They work together with the individuals, their families, carers, and other services, to create, design and implement a recovery plan and help with the coordination of other NDIS supports.

What does a recovery coach do?

At abbaCare, our recovery coaches work with individuals with psychosocial disability to:
  • Develop a recovery-enabling relationship
  • Support participants with their recovery planning
  • Coach them to increase their recovery skills and personal capacity, including motivation, strengths, resilience, and decision-making
  • Increase awareness of choice and control
  • Identify individual goals and help develop strategies to achieve them
  • Provide ongoing support and engagement (even in times of increased needs)
  • Support participants’ engagement with the NDIS
  • Collaborate with broader system of supports

Recovery coaching is about creating a clear plan of action while using the participants current strengths to help them reach their desired goals.

Besides helping the participant access and maintain recovery, our coaches access support systems and resources needed to help the recovery, such as benefits and health care.

Recovery coaching can also help individuals return to employment, find stable housing or transition. The client self directs their own recovery while the coach is there to help provide expertise and encouragement in supporting the necessary changes to attaining the goals that are important to the individual.

How is abbaCare’s Recovery Coaching different to a support co-ordinator?

abbaCare’s support co-ordinator’s focus is capacity building and working with an individual to get the most out of an NDIS plan. Individuals do not need a specific diagnosis to have support coordination as part of their NDIS plan.

Whereas abbaCare’s psychosocial recovery coach is specifically designed for individuals who have a primary diagnosis of psychosocial disability.

Recovery coaches can offer a more hands-on approach, using their specific knowledge of mental health services, to ensure individuals receive the correct support that they need to reach their goals.

Get in Touch

Please contact us should you have any questions, compliments or suggestions. We would love to hear from you.

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Our Core Values






Our Vision and Values

  • We care for, respect and protect our participants
  • We speak up for our participants and our sector and show courage on their behalf
  • We listen and respond to our participants
  • We are positive and strive for the best outcomes for our participants
  • We continue to learn and evolve and strive to continuously improve our services
  • We are accountable and take ownership of what we do and how we do it
  • We build trust by demonstrating our values

abbaCare is an organisation that has family values as a service delivery model. At abbaCare we work in partnership with participants, carers and families at large. Our mission is to promote Independence, Hope & Laughter.


ABN: 40 621 333 999

Townsville Contact Details

(07) 4430 9300: TSV
3/420 Bayswater Road Garbut
Townsville, QLD 4814

Cairns Contact Details

(07) 4031 9651: CNS
122A Sheridan Street
Cairns QLD 4870
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