Accessibility Tools
Our aim at abbaCare is to promote ethical, respectful and safe service delivery which meets, if not exceeds, legislative requirements and achieves positive outcomes for people with disability.
The standard recognises people’s inherent right to freedom of expression and the right to make decisions about and exercise control over their own lives. It reinforces the fundamental right of people with disability to have respect and dignity. This includes the dignity of risk - the right to choose to take some risks in life.
The standard acknowledges the risks of harm, neglect, abuse or violence which some people with disability may face when using services or supports. The standard promotes individual rights and individual and service responsibility.
The standard emphasises the importance of:
Our goal at abbaCare is to promote the connection of people with disability with their families, friends and chosen communities. At abbaCare we work together with the family and community at large. abbaCare believes this is core in every participants life and so doing this gives Hope to individuals.
The standard emphasises the importance of:
At abbaCare we promote a person-centred approach to service delivery whereby individuals lead and direct their services and supports.
We are flexible and always doing what’s best for the participant. All our services are tailored to everyone’s strengths and needs and deliver positive outcomes.
At abbaCare we work in partnership with the participant and their family by ensuring the best possible goals are achieved. We are in this together. The standard also recognises the potential role, with the individual’s consent, of families, friends, carers and advocates in planning, delivery and review. It encourages active dialogue between an individual, their family, friends, carers and/or advocates and a service regarding the nature of the service or supports provided while a focussing on the minimal restrictive options.
The standard emphasises the importance of:
At abbaCare we value feedback, both negative and positive. We believe as a service we can only improve our service by ensuring feedback is attended to, complaints and disputes are effectively handled and this is seen as opportunities for service improvement and growth .
Our aim at abbaCare is to ensure:
At abbaCare we ensure that access to services and supports is fair, equal and transparent so that, individuals are supported when services are not available and barriers to access are identified and removed. We ensure that access to services and supports is dependent on a range of factors, including location; an individual’s identified needs; and the resource capacity of a service.
As a service we believe that individuals should be supported to understand criteria and processes regarding access to, and use of, a service. This also includes clear explanations when a service is not available to an individual and referral to alternative service options.
The standard emphasises the importance of:
At abbaCare our intent is to ensure that services are managed effectively and efficiently. We aim to provide a person-centred approach and to ensure flexibility to respond to individual strengths and needs. We thrive to promote a culture of continuous improvement as a basis for quality service delivery.
We ensure active involvement of people with disability, families, friends, carers and advocates in service and support planning, delivery and review. As an organisation learning and skills development is integral to a culture of quality service delivery and continuous improvement. This includes support and training for staff and volunteers. We ensure evidence based practice is paramount to best service delivery.
This will support accountability through sound governance and enable services to be delivered in a safe environment by appropriately qualified and supervised personnel.
The standard emphasises the importance of:
abbaCare is an organisation that has family values as a service delivery model. At abbaCare we work in partnership with participants, carers , families and stakeholders archiving care/support that is changing the lives of our community members.
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3/420 Bayswater Road
Garbutt QLD 4814
122A Sheridan Street
Cairns QLD 4870